Domain
SOC
Source of Information
Calcude
Category Metric Status
Client Satisfaction Escalation [Exit] - Y/N ?
Escalation [Int] - Y/N ?
Service Management Considering M2D Data - SLA Miss [INC] - Y/N?
No of aged INC : [P3,P4] > 30hrs - Y(Green)/N(Grey) ?
No of aged SR > [P3,P4] > [2 GB]
Mail Box Monitoring [Any escalation]
Delivery Hygiene Health Monitoring Concerns - Y/N?
WSH shared with Client <2 weeks Shared
Back Up Risk Register
Resource Attrition
Number of Open RRD's
Information Security CDF Controls - RA6?
Compliance Findings/Actions - Y/N?(Green)/N(Grey) ??
Insights If Above Status for Qualified as Green & Red Status
20
Tickets observed
over 3 days ageing
Executive Summary
Key Highlights
Insights
If Above Status for Qualified as Green & Red Status: 20 Tickets observed over 3 days ageing
Legends
Issue Observed & Closed
1
BAU/No updates
2
Issue - WIP/Need Attention
3
Color Set
Green
Value
Yellow
 
Red